Privacy Policy

1. Introduction

C.S. Brown (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us. By accessing or using our site or services, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Information you provide: name, email address, postal address, phone number, contact / inquiry form contents, payment or billing information (if applicable), and any other information you choose to submit.
• Automatically collected information: IP address, browser type, operating system, device identifiers, pages visited, referring website, date/time stamps, and other usage data.
• Cookies and tracking technologies: We use cookies, web beacons, analytics tools, and similar technologies to collect information about how you use our site (see Section 5).
• Third-party sources: If you interact via third-party services (e.g. social media login, analytics providers), we may receive information from them in accordance with their policies.

3. How We Use Your Information

We may use the information we collect for various business purposes, such as:

• To operate, maintain, and improve our website and services
• To respond to your inquiries, requests, or customer support needs
• To send you administrative information (e.g. updates, changes to terms, policy notices)
• To send marketing communications, if you opt in
• To analyze usage trends, metrics, and performance
• To detect, prevent, and address technical issues, fraud, security threats, and misuse
• To comply with legal obligations and enforce our policies

4. Disclosure of Your Information

We may share your personal information with:

• Service providers and vendors who help us operate the website, provide services, perform business functions (hosting, analytics, email, payment processing, etc.)
• Affiliates or business partners, when you agree (e.g. co-branded offers)
• Legal or regulatory authorities, if required by law or to protect legal rights
• Business transfers: in connection with a merger, acquisition, asset sale, or similar transaction, personal information may be among the assets transferred
• With your consent or direction

We will not sell your personal information to third parties (unless you explicitly consent or applicable law allows it).

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences, which helps us personalize your experience, remember your settings, and analyze site performance.

You can control cookies via your browser settings (e.g. reject or delete cookies), though this may affect your ability to use certain website features.

Some third-party services we use (e.g. analytics providers) may place cookies or track usage independently.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy (or as required by law). When no longer needed, we will delete or anonymize your data securely.

7. Security

We implement reasonable technical and organizational safeguards (e.g. encryption, access controls, secure servers) to protect your personal information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

8. International Transfers

If your data is transferred to or processed in a country other than your own, we will take steps to ensure adequate legal protections (e.g. standard contractual clauses, other safeguards) in accordance with applicable law.

9. Your Rights

Depending on your jurisdiction, you may have rights such as:

• Access: request copies of personal information we hold about you
• Correction: request correction of inaccurate or incomplete data
• Deletion: request we erase your data (subject to certain exceptions)
• Restriction: request limitation on how we process your data
• Objection: object to processing (e.g. for direct marketing)
• Portability: request your data in a machine-readable format
• Withdraw consent: where processing is based on consent
• Opt-out: of marketing communications or sale of personal information (if applicable)

To exercise any of these rights, contact us using the contact information below. We will respond within the timeframe required by law.

10. Children’s Privacy

Our site and services are not directed to children under 13 (or under the minimum age required by applicable law). We do not knowingly collect personal information from children. If we become aware that we collected information from a child without required parental consent, we will take steps to delete it.

11. Third-Party Links and Services

Our site may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third parties. We encourage you to read their privacy policies before providing personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will revise the “Last Updated” date and post the updated policy. Your continued use of our site or services after changes indicates your acceptance of the revised policy.

13. California Privacy Rights (if applicable)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) or California Privacy Rights Act (CPRA), such as the right to know, delete, and opt out of the sale of personal information.

You may also have the right to request a description of the categories of personal information collected, the purposes for which each category is used, and with whom we have shared your data.

We do not currently “sell” personal information as defined by those laws (unless you explicitly consent), but if that changes, we will update this policy accordingly.

14. Contact Us

If you have questions, concerns, or wish to exercise your rights regarding your personal information, please contact us:

C.S. Brown
1511 Ameron Drive
Charlotte, NC 28206
980-938-8643